It's easy! Only 2 steps required:
1. Prepare a copy of S&P (page that shows date of agreement, name of vendor & purchaser, property address & signatory page witnessed by the solicitors) ~ normally is page 1, 2 and last page for the above information.
2. There are 3 methods to send the documents:
- Scan the documents and email to care@iwk.com.my
OR
- Fax the documents to 03-20956002
OR
- Mail to following address:
Indah Water Konsortium Sdn Bhd
Customer Relations Department
Level 1, Block J, Pusat Bandar Damansara,
50490 Kuala Lumpur.
If you have any enquiry, you may contact customer service toll free number 1800883495 or 03-20832828.
Here's the reply from IWK after I send the required documents by email.
My email title quoted with an enquiry reference number because I called the customer service before I send the email.
After the owner's name has been updated, you can register an online account via http://www.iwk.com.my/v/customer/account-balance that allows you to check your account balance as well as to pay the bill online through the website.
The account registration is very simple, please click "Register Now" and fill in all the information required as below:
http://www.iwk.com.my/v/customer/sewerage-bill-payment
hi, i want to know if my house previous owner has unsettled bill payment, do i need to settle those tunggakan first?
ReplyDeleteHi Syud, are you new owner for this property? (Not renting). Normally if you are buying the unit from the previous owner, lawyer will help to calculate all outstanding bill that need to be paid by the old owner and they need to settle it.
DeleteIf you are renting the unit, have to settle the outstanding bill first then follow by new bill. :)
hi,
Deleteyes, i own the property. thanks for this post and reply, it really helps!
cheers!
You are welcome Syud :) Cheers!
DeleteThanks for the post. Love the straight forward presented information. It was really helpful :)
ReplyDeleteHi Lilian, glad to know that the information helps :) Cheers
Deletehi im looking at updating my billing address so my monthly statement can be sent to my latest new house address. can i do it online and if any document is required. thank you
ReplyDeleteHi Josephine, I suggest you to check with the customer service for the above request. If this can be applied via email, they will let you know the documents required.
DeleteTel: +603 2083 2828
Email: care@iwk.com.my