Friday, 4 September 2015

Change of ownership - IWK Indah Water

How to change ownership for Indah Water Konsortium bill?




It's easy! Only 2 steps required:

1. Prepare a copy of S&P (page that shows date of agreement, name of vendor & purchaser, property address & signatory page witnessed by the solicitors) ~ normally is page 1, 2 and last page for the above information.

2. There are 3 methods to send the documents:

- Scan the documents and email to care@iwk.com.my 
                               OR
- Fax the documents to 03-20956002
                               OR
- Mail to following address: 
  Indah Water Konsortium Sdn Bhd
  Customer Relations Department 
  Level 1, Block J, Pusat Bandar Damansara, 
  50490 Kuala Lumpur.  

If you have any enquiry, you may contact customer service toll free number 1800883495 or 03-20832828.
 
Here's the reply from IWK after I send the required documents by email. 

My email title quoted with an enquiry reference number because I called the customer service before I send the email. 



After the owner's name has been updated, you can register an online account via http://www.iwk.com.my/v/customer/account-balance that allows you to check your account balance as well as to pay the bill online through the website.

The account registration is very simple, please click "Register Now" and fill in all the information required as below: 



After you log-in, click the "Account Balance" from the menu bar (left), information will be displayed as below. If you want to pay through this website, click "Pay Now" button, there will be another pop up window for Maybank2u. You may log in your Maybank2u account to proceed the payment.





If you do not have Maybank2u account, you can still pay your bill using other method as stated in their website, link as below: 

http://www.iwk.com.my/v/customer/sewerage-bill-payment 

8 comments:

  1. hi, i want to know if my house previous owner has unsettled bill payment, do i need to settle those tunggakan first?

    ReplyDelete
    Replies
    1. Hi Syud, are you new owner for this property? (Not renting). Normally if you are buying the unit from the previous owner, lawyer will help to calculate all outstanding bill that need to be paid by the old owner and they need to settle it.

      If you are renting the unit, have to settle the outstanding bill first then follow by new bill. :)

      Delete
    2. hi,
      yes, i own the property. thanks for this post and reply, it really helps!

      cheers!

      Delete
    3. You are welcome Syud :) Cheers!

      Delete
  2. Thanks for the post. Love the straight forward presented information. It was really helpful :)

    ReplyDelete
    Replies
    1. Hi Lilian, glad to know that the information helps :) Cheers

      Delete
  3. hi im looking at updating my billing address so my monthly statement can be sent to my latest new house address. can i do it online and if any document is required. thank you

    ReplyDelete
    Replies
    1. Hi Josephine, I suggest you to check with the customer service for the above request. If this can be applied via email, they will let you know the documents required.

      Tel: +603 2083 2828
      Email: care@iwk.com.my

      Delete